1. Fourteen-day right
If you are an EU consumer buying at a distance, you normally have 14 days to withdraw without giving a reason. The period runs from the day you, or a third party you designate other than the carrier, physically receives the goods. For several goods delivered separately, it runs from receipt of the last item.
2. How to exercise it
Before the deadline, send an unambiguous statement identifying you and the order to Maryse Froment, 14 Bis avenue de la Poste, 30129 Redessan, France; lepagemaryse@hotmail.com. You may use the form below but are not required to. Keep evidence that it was sent.
3. Model withdrawal form
Withdrawal form
To Maryse Froment, 14 Bis avenue de la Poste, 30129 Redessan, France — lepagemaryse@hotmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Artwork/goods: ................................
- Ordered on: ................................
- Received on: ................................
- Consumer’s name: ................................
- Consumer’s address: ................................
- Email: ................................
Date and signature (only for a paper form): ................................
4. Return
Return the work without undue delay and no later than 14 days after notifying withdrawal, to the address above unless different instructions are supplied. Package it with suitable protection, preferably using the original packaging. You bear the direct return costs unless the seller agreed otherwise. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the work.
5. Refund
The seller refunds all payments received, including the cost of the least expensive standard outbound delivery offered, within 14 days after being informed. Extra delivery costs resulting from your choice are not refunded. The refund may be withheld until the goods are recovered or you provide evidence of dispatch, whichever occurs first, and uses the original payment method unless expressly agreed otherwise.
6. Exceptions
The right does not apply to goods made to the consumer’s specifications or clearly personalised, notably a custom artwork once production has begun, or to other statutory exceptions that were disclosed before ordering. A standard artwork already available is not excluded merely because it is unique.
7. Basket requests and contact
A basket submission that is only a request for availability or a quotation may not yet be a binding purchase; the right applies once a distance sales contract has actually been concluded. For questions, contact lepagemaryse@hotmail.com or +33 6 51 19 87 37. See also the Terms and Conditions of Sale.