1. Scope and seller
These terms govern orders for artworks displayed on this website and custom commissions agreed remotely with Maryse Froment, sole-trader painter, 14 Bis avenue de la Poste, 30129 Redessan, France; SIRET 450 628 151 00034; VAT FR24450628151; lepagemaryse@hotmail.com; +33 6 51 19 87 37. Placing an order implies acceptance of the terms supplied before the order.
2. Products and availability
Each handmade artwork is described and illustrated as accurately as possible. Screen colours and photographs are indicative and minor variations are not defects. Unique works may become unavailable. If an ordered work is unavailable, the customer is informed promptly and any amount paid is refunded.
3. Price and ordering process
Prices are in euros, inclusive of applicable taxes, excluding delivery unless stated. The total price and any delivery charges are shown before final confirmation. Adding an item to the basket does not reserve it. An order becomes binding only after the customer has checked the summary, corrected any errors, expressly accepted these terms and any payment obligation, and received confirmation from the seller.
4. Custom orders
Subject, dimensions, medium, price, timetable and any deposit are agreed in writing before work begins. Once production has begun, clearly personalised or made-to-specification goods are excluded from the statutory right of withdrawal. This exception is disclosed before the order is confirmed.
5. Payment
Available payment methods are displayed at checkout. Online card payments are processed securely by the stated payment provider; the seller does not retain full card details. Payment at the studio is available only for collection when offered. Ownership remains with the seller until full payment.
6. Collection, delivery and risk
Collection or delivery arrangements, costs and estimated time are confirmed before ordering. Delivery dates are estimates unless a binding date is expressly agreed. Risk passes to the consumer when the consumer, or a third party designated by them other than the carrier, physically receives the work. The customer should report visible transport damage promptly without losing statutory rights.
7. Right of withdrawal
For distance purchases, an EU consumer normally has 14 days from physical receipt to withdraw without giving a reason. The decision must be sent by an unambiguous statement before the deadline. The customer then returns the work within 14 days and bears direct return costs unless the seller agreed otherwise. Refunds, including standard outbound delivery, are made within 14 days of notification but may be withheld until the work is recovered or proof of dispatch is supplied. Personalised goods are excluded. Full instructions and the model form appear on the Right of withdrawal page.
8. Statutory guarantees and complaints
Consumers benefit from the mandatory statutory guarantee of conformity and the guarantee against hidden defects under French law; these rights are free of charge and are not replaced by any commercial warranty. Complaints should include the order reference, contact details, description and useful photographs and be sent to lepagemaryse@hotmail.com.
9. Mediation, data and copyright
After a prior written complaint, the consumer may contact the appointed consumer mediator (details to be completed on the Legal notice page). Order data is used to perform the contract and meet legal obligations as detailed in the Privacy Policy. Copyright in artworks and images remains with Maryse Froment.
10. Records, force majeure and law
Electronic records and order confirmations are retained for the applicable statutory periods and may serve as evidence. Neither party is liable for delay caused by a legally recognised force-majeure event. French law applies, while EU consumers retain mandatory protections of their country of residence and their statutory jurisdiction rights. The version accepted when the order is confirmed governs that order.